JMK Property Management - Miami - Miami Beach, Florida

Apple Blossom

Unprofessional and Unacceptable Experience

We recently moved to Florida from out of state and initially sent a family member to check out the apartment we were supposed to move into. It looked great. However, right before our move, the complex switched us to a completely different unit we had never seen. To make matters worse, we couldn’t move in for five days after our lease started due to a leak, leaving us with nowhere for our belongings.

Once we finally got into the apartment, it was filthy. Despite being charged a $300 pet cleaning deposit for our dog, it was clear they didn’t bother cleaning up after the previous tenant’s pet because the place reeked of cat urine. Even after they "cleaned," the job was so poor that we had to re-clean everything ourselves. We had to buy an ozone machine to deal with the cat smell.

Additionally, they did the drywall repair right before we moved in, and the A/C was running at that time, which caused drywall dust to get into the air ducts. Now, every time the air kicks on, it spews dust into the air. We've requested that the A/C be cleaned, but the maintenance man informed us that it’s full of fiberglass and needs a professional cleaning. That ticket is still sitting there, unresolved, and we can’t get the dust to stop. The A/C is now barely functioning because it’s clogged with fiberglass. Because of the drywall dust, we also had to get an air purifier just to be able to breathe comfortably.

The freezer is also leaking water into the refrigerator, which ruined all of our produce in the first week. Nobody ever came to fix it or offered any compensation for the lost food.

My biggest issue is that the apartment they switched us to has an extremely unlevel floor. I have hip problems, and being off-balance all the time has caused me significant pain and inflammation. This was not the apartment we agreed to, and I can’t help but feel like we were baited and switched simply because we were from out of town.

The worst part is, I have no idea how to resolve any of these issues, and I can’t afford to break the lease. I feel stuck in a situation that has caused nothing but stress and frustration. I’m extremely disappointed with how this has been handled and do not recommend any property managed by this company.

Sebastián Lizcano tapias

I want to express my sincere gratitude for the excellent customer service I have received from Valentina at JMK Property Management Miami. From the very first moment, Valentina has been incredibly professional and attentive to my needs, making sure that every detail was taken care of. JMK Real Estate stands out for its commitment to customer satisfaction and the quality of its service. Thanks to Valentina's recommendations, I have been able to access options that perfectly fit my expectations. Her knowledge of the market and willingness to help make JMK an exceptional company in its field. I would definitely recommend Valentina and JMK Property Management to anyone looking for quality service in the real estate sector.

Rodrigo Cabrera

Working with JMK Property Management has been a game-changer for me. Their team is professional, responsive, and detail-oriented, consistently exceeding my expectations. From seamless tenant communication to proactive maintenance and transparent financial reporting, they take the stress out of property management. My building has never been in better shape, and vacancies are filled quickly thanks to their efficient leasing strategies. I highly recommend JMK Property Management to any property owner looking for reliable and top-notch service.

luisa fernanda castro cardenas

Choosing JMK Property Management was one of the best decisions I've made. Valentina is always so helpful and quick to respond. Her dedication to providing excellent service makes all the difference. I feel valued as a tenant, and it’s clear they truly care.

david ardila garcia

⭐⭐⭐⭐⭐
"It's rare to find a company that truly cares about its clients, but JMK definitely does. Valentina, in particular, provides a personalized touch that makes everything so easy. Her kindness and professionalism are outstanding."

Marlen Cardenas

JMK Property Management has set a new standard in property management. Valentina is always attentive, responsive, and genuinely caring, making every interaction pleasant and efficient. Knowing she’s just a call away gives me total peace of mind. Highly recommended!

Sebastian Garcia

JMK Property Management was great. Samuel was very good, helpful and quick to respond. His work ethic is impressive and I really felt valued.

lmarine

I want to share my exceptional experience with JMK Property Management, particularly with Samuel Marin.

Samuel provided outstanding service throughout the entire process. His professionalism, knowledge, and responsiveness were truly impressive, making the entire experience stress-free and enjoyable.